This Cookie Policy explains how Bonficonel English Learning Centre ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. This policy should be read in conjunction with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the website more useful to you.
1.1 Types of Information Stored
- User preferences and settings
- Login information (if applicable)
- Shopping cart contents
- Language and location preferences
- Website navigation patterns
1.2 How Cookies Work
When you visit our website, your browser sends information to our server, and we may send a cookie back to be stored on your device. This cookie is then sent back to us each time you visit our website, allowing us to recognize your device and enhance your browsing experience.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and accessibility.
Essential Cookies Include:
- Session cookies: Maintain your session while browsing
- Security cookies: Detect authentication abuses
- Load balancing cookies: Distribute requests across servers
- Form submission cookies: Remember form data during submission
Legal basis: These cookies are necessary for website functionality and do not require consent.
2.2 Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This information helps us improve our website design and content.
Analytics Information:
- Number of visitors and page views
- Time spent on different pages
- Navigation patterns and user journeys
- Device and browser information
- Geographic location (country/city level)
- Referring websites and search terms
Duration: Up to 2 years
Legal basis: Legitimate interest in improving website performance
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Functional Features:
- Language and region preferences
- Font size and accessibility settings
- Course filter preferences
- Contact form auto-fill information
- Chat widget preferences
Duration: 30 days to 1 year
Legal basis: Consent (can be disabled in cookie settings)
2.4 Marketing Cookies
With your consent, we may use marketing cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Marketing Activities:
- Displaying relevant course recommendations
- Retargeting website visitors with ads
- Measuring ad campaign performance
- A/B testing different website versions
- Social media integration and sharing
Duration: 30 days to 2 years
Legal basis: Consent (can be disabled in cookie settings)
3. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies, and they are subject to the respective third party's privacy policies.
3.1 Analytics Services
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: User experience and heatmap analysis (if applicable)
3.2 Social Media Platforms
- Facebook: Social sharing and advertising pixels
- LinkedIn: Professional networking integration
- Instagram: Social media content integration
3.3 Communication Tools
- Chat services: Live chat functionality (if implemented)
- Email services: Newsletter and communication tracking
3.4 Payment Processors
- Payment gateways: Secure transaction processing
- Fraud prevention: Transaction security services
4. Managing Your Cookie Preferences
4.1 Cookie Banner
When you first visit our website, you'll see a cookie banner that allows you to:
- Accept all cookies
- Accept only essential cookies
- Customize your cookie preferences
- Learn more about our cookie practices
4.2 Cookie Settings
You can change your cookie preferences at any time by:
- Clicking the cookie preferences link in our website footer
- Accessing the cookie settings through your account (if logged in)
- Contacting us directly to update your preferences
4.3 Browser Settings
Most web browsers allow you to control cookies through their settings preferences:
- Chrome: Settings > Advanced > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and Site Permissions
Note: Disabling essential cookies may affect website functionality.
5. Mobile Device Settings
Mobile devices also provide options to limit tracking and advertising:
5.1 iOS Devices
- Settings > Privacy & Security > Tracking
- Settings > Privacy & Security > Apple Advertising
- Safari > Privacy & Security settings
5.2 Android Devices
- Settings > Privacy > Ads
- Settings > Google > Ads
- Browser-specific privacy settings
6. Other Tracking Technologies
In addition to cookies, we may use other tracking technologies:
6.1 Web Beacons
- Small graphic images used to track page views
- Embedded in web pages and emails
- Help measure campaign effectiveness
6.2 Local Storage
- HTML5 local storage for enhanced functionality
- Stores data locally on your device
- Persists until manually cleared
6.3 Fingerprinting
- Collection of device and browser characteristics
- Used for fraud prevention and security
- Does not store information on your device
7. Data Security and Retention
7.1 Security Measures
- Encryption of sensitive cookie data
- Secure transmission protocols (HTTPS)
- Regular security assessments
- Access controls and monitoring
7.2 Data Retention Periods
- Session cookies: Deleted when browser closes
- Persistent cookies: 30 days to 2 years
- Analytics data: Up to 26 months
- Marketing data: Until consent withdrawn
8. Your Rights
Under applicable privacy laws, you have the following rights regarding cookies and tracking:
8.1 Consent Rights
- Right to give, refuse, or withdraw consent
- Right to granular control over cookie types
- Right to be informed about cookie practices
8.2 Data Subject Rights
- Access to information about cookies used
- Correction of inaccurate tracking data
- Deletion of tracking data (where applicable)
- Portability of personal data collected
8.3 Objection Rights
- Object to processing based on legitimate interests
- Opt-out of direct marketing cookies
- Request restrictions on processing
9. International Transfers
Some of our third-party service providers may be located outside Australia. When personal data is transferred internationally through cookies, we ensure:
- Adequate level of data protection in destination countries
- Appropriate safeguards through contractual arrangements
- Compliance with Australian privacy laws
- Regular monitoring of data transfer practices
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie practices
- New tracking technologies
- Legal or regulatory requirements
- Improvements to our website functionality
When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our website banner or email
- Request renewed consent where required
- Provide a summary of key changes
11. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Regulatory Authorities
If you have concerns about our cookie practices, you may also contact:
12. Useful Resources
For more information about cookies and online privacy, visit:
- About Cookies - Independent information about cookies
- All About Cookies - Cookie management guidance
- OAIC - Australian privacy law information
- ACMA - Australian telecommunications regulations