Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Bonficonel English Learning Centre ("Bonficonel", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement.

• These Terms apply to all users of our website and services
• You must be at least 16 years old to use our services independently
• If you are under 18, parental consent is required for enrollment
• By using our services, you represent that you have legal capacity to enter into this agreement

2. Services Description

2.1 Educational Services

Bonficonel provides English language learning services including:

• General English courses at various proficiency levels
• IELTS preparation programs
• Business English training
• Academic English courses
• Conversation classes and pronunciation coaching
• Private tutoring sessions
• Assessment and certification services

2.2 Online Services

• Website access and information services
• Online learning materials and resources
• Digital assessments and progress tracking
• Student portal and communication tools

3. Enrollment and Registration

3.1 Course Enrollment

• All students must complete enrollment procedures before attending classes
• Accurate personal information must be provided during registration
• Initial assessment may be required to determine appropriate course level
• Course placement is subject to availability and prerequisite requirements

3.2 Documentation Requirements

• Valid identification documents must be provided
• Proof of English proficiency may be required for certain courses
• International students must provide valid visa documentation
• Medical information may be requested for specific needs accommodation

4. Fees and Payment Terms

4.1 Course Fees

• Course fees are displayed on our website and enrollment materials
• Fees are subject to change with reasonable notice
• Additional fees may apply for materials, assessments, or certifications
• All fees are in Australian Dollars (AUD) unless otherwise stated

4.2 Payment Requirements

• Payment is due in full before course commencement unless payment plan is arranged
• Accepted payment methods include credit cards, bank transfers, and cash
• Late payment may result in suspension of services
• Outstanding fees must be settled before certificates are issued

4.3 Refund Policy

• Cooling-off Period: Full refund available within 14 days of enrollment
• Course Withdrawal: Refunds calculated based on unused portion, minus administration fee
• Course Cancellation: Full refund if course is canceled by Bonficonel
• No Refund Situations: Student visa refusal, failure to attend, or misconduct

5. Student Responsibilities and Conduct

5.1 Academic Responsibilities

• Regular attendance and punctual arrival to classes
• Completion of assigned coursework and assessments
• Active participation in classroom activities
• Respect for academic integrity and honesty

5.2 Code of Conduct

• Respectful behavior toward instructors, staff, and fellow students
• No discrimination, harassment, or inappropriate conduct
• Compliance with health and safety regulations
• Proper use of facilities and equipment
• No illegal activities on premises or during online sessions

5.3 Consequences of Misconduct

• Verbal or written warnings for minor violations
• Suspension from classes for serious misconduct
• Permanent expulsion for severe violations
• No refund of fees for disciplinary actions

6. Intellectual Property Rights

6.1 Bonficonel's Intellectual Property

• All course materials, content, and resources remain property of Bonficonel
• Website content, logos, and branding are protected by copyright
• Students may use materials solely for personal educational purposes
• Reproduction or distribution of materials is prohibited without written consent

6.2 Student Work

• Students retain ownership of their original work and assignments
• Bonficonel may use student work for educational purposes with consent
• Anonymous student work may be used for marketing and promotional purposes

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms.

• Student records are maintained confidentially
• Academic progress information may be shared with relevant parties
• Marketing communications require explicit consent
• Data retention policies comply with Australian privacy laws

8. Course Delivery and Modifications

8.1 Course Delivery

• Courses are delivered according to published schedules and curricula
• Class sizes are limited to ensure quality instruction
• Alternative delivery methods may be used when necessary
• Makeup classes may be provided for cancelled sessions

8.2 Course Changes

• Bonficonel reserves the right to modify course content and schedules
• Students will be notified of significant changes with reasonable notice
• Course transfers may be arranged for substantial modifications
• Refunds may be offered if suitable alternatives cannot be provided

9. Limitation of Liability

9.1 Service Limitations

• Bonficonel provides educational services to the best of our ability
• We do not guarantee specific learning outcomes or test scores
• Success depends on individual effort, attendance, and participation
• We are not responsible for visa applications or immigration outcomes

9.2 Liability Exclusions

To the maximum extent permitted by law, Bonficonel excludes liability for:

• Indirect, consequential, or special damages
• Loss of profits, opportunities, or business
• Personal injury not caused by our negligence
• Loss or damage to personal property
• Third-party actions or services

9.3 Maximum Liability

Our total liability for any claim shall not exceed the fees paid by the student for the relevant course or service.

10. Force Majeure

Bonficonel is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or health emergencies
• Government regulations or restrictions
• Technical failures or infrastructure problems
• Labor disputes or strikes
• Supplier or vendor failures

In such events, we will make reasonable efforts to minimize disruption and provide alternative arrangements where possible.

11. Complaints and Dispute Resolution

11.1 Internal Complaints Process

• Complaints should be made in writing to our Student Services team
• We will acknowledge complaints within 2 business days
• Investigation and response will be provided within 10 business days
• Appeals process is available for unsatisfactory outcomes

11.2 External Resolution

If internal resolution is unsuccessful, disputes may be referred to:

• Industry ombudsman or regulatory body
• Consumer affairs authorities
• Mediation or arbitration services
• Courts of competent jurisdiction

12. Termination

12.1 Student Termination

• Students may withdraw from courses with written notice
• Refund eligibility depends on timing and circumstances of withdrawal
• Outstanding fees must be settled upon termination

12.2 Bonficonel Termination

We reserve the right to terminate services for:

• Breach of these Terms or code of conduct
• Non-payment of fees
• Fraudulent or illegal activities
• Behavior that disrupts the learning environment

13. Governing Law and Jurisdiction

• These Terms are governed by the laws of New South Wales, Australia
• Australian Consumer Law applies where relevant
• Disputes are subject to the jurisdiction of NSW courts
• International students are subject to Australian immigration laws

14. Amendments and Updates

• These Terms may be updated from time to time
• Material changes will be communicated with reasonable notice
• Continued use of services constitutes acceptance of updated Terms
• Current version is always available on our website

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.