Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth and nationality (for course enrollment)
• Educational background and English proficiency level
• Payment information and billing details
• Emergency contact information
• Photographs for identification and promotional purposes (with consent)

1.2 Academic Information

• Assessment results and academic progress
• Attendance records
• Course completion certificates
• Feedback and evaluation forms

1.3 Website Usage Information

• IP address and browser information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Device information and operating system

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Educational Services

• Providing English language courses and related services
• Assessing your English proficiency level
• Tracking academic progress and issuing certificates
• Communicating about courses, schedules, and academic matters

2.2 Administrative Purposes

• Processing enrollment and payment transactions
• Maintaining student records and attendance
• Complying with legal and regulatory requirements
• Responding to inquiries and providing customer support

2.3 Marketing and Communication

• Sending newsletters and course updates (with consent)
• Promoting relevant courses and services
• Conducting surveys and gathering feedback
• Improving our website and services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

• Third-party payment processors for secure transactions
• Educational technology platforms for online learning
• Examination bodies for official certifications
• IT service providers for website maintenance and security

3.2 Legal Requirements

• When required by law or government authorities
• To protect our rights, property, or safety
• To investigate potential fraud or security breaches
• In connection with legal proceedings

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection and privacy
• Secure data storage and backup systems
• Regular monitoring for unauthorized access

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Australian privacy laws, you have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or outdated information
• Request a copy of your academic records

6.2 Consent Management

• Withdraw consent for marketing communications
• Opt-out of newsletters and promotional emails
• Update your communication preferences

6.3 Data Portability

• Request your data in a portable format
• Transfer your information to another provider

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Student Records: 7 years after course completion (as required by law)
• Academic Transcripts: Permanently, for verification purposes
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: 2 years for performance analysis

8. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place:

• Transfers only to countries with adequate privacy protections
• Contractual obligations for data protection
• Regular monitoring of international data transfers

9. Children's Privacy

We are committed to protecting the privacy of minors:

• Students under 18 require parental consent for enrollment
• Parents can access and control their child's information
• Special protections for sensitive information of minors
• Limited collection of personal information from children

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• Material changes will be communicated via email or website notice
• The effective date will be updated at the top of this policy
• Continued use of our services constitutes acceptance of changes
• Previous versions are available upon request

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Complaints

If you believe we have not handled your personal information appropriately, you can file a complaint with:

• Our Privacy Officer using the contact details above
• The Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Commonwealth) and the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.